March 2024

Volume 41, Issue 1

Patient-dentist communication and its impact on dental services utilisation as perceived by patients in Libya

Authors: Ayman Elhaji Femi-Ajao Omolade Wafa Kashbour
doi: 10.1922/CDH_00260Elhaji05


Objectives: To identify the factors influencing communication between patients and dentists in Libya and their effects on patient satisfaction and trust. We explored the impact of these interactions on the subsequent utilisation of dental health services from the patient’s perspective. Design: Qualitative descriptive study in a purposive sample of patients from oral health centres in Janzour city in Libya who were over eighteen years old. Sixteen semi-structured interviews (30-90 minutes) were conducted online. Results: Trust was the prime concern among patients. Other factors also positively impacting communication and patient satisfaction included information interaction, active participation, moral support, explanation about processes and the dentists’ comprehension of how a patient feels. The online interviews revealed four key thematic areas that reflected the patient-dentist communication phases: 1) Welcoming and establishing a good interpersonal rapport phase; 2) the Information-sharing phase; 3) Treatment decision-making phase, and 4) Satisfaction self-evaluation phase. Conclusion: These data emphasise the significance of soft skills, particularly effective communication, in the context of dental practice. The findings underscore the importance of personal values and interpersonal skills among dental professionals, as these factors play a pivotal role in shaping the success of dental healthcare provision. Keywords: Dentists, Communication, Satisfaction, Patients, Relationship, Utilisation

£10 single article

Other articles in this issue

Article Pages Access
CDH Board 2024 1-1 Download
Acknowledgement of Reviewers 2-2 Download
Editorial: Oral Health: luxury or a fundamental human right? The necessity of introducing a dedicated oral health budget and Proportionate Universalism in Greece 3-3 Download
Need for orthodontic treatment and oral health-related quality of life in children and adolescents – A systematic review 5-13 £10 single article
Sign language based educational interventions vs. other educational interventions to improve the oral health of hearingimpaired individuals: A systematic review and meta-analysis 14-19 £10 single article
EXtraction or PREServation? EXPRESS survey of patients’ preference for toothache in public health facilities of Eastern India 20-26 £10 single article
Patient-dentist communication and its impact on dental services utilisation as perceived by patients in Libya 27-31 £10 single article
Capacity and needs assessment of the implementation of the toddler oral health intervention at well-baby clinics 32-38 Download
The association between edentulism and progress of multimorbidity over 12 years among older American adults 39-43 Download
Is tooth loss associated with oral health-related quality of life among young men? Findings from southern Brazil 44-48 £10 single article
Planning the future of oral health care workforce: Moving beyond demographic change 49-53 £10 single article
Lessons Learned from Contact Tracing COVID-19 cases in Dental Settings in East Scotland 54-59 £10 single article
Powered toothbrushes and toothbrushing resistance in young children: a qualitative content analysis of an online parenting forum 60-64 £10 single article
Oral microbiome research – a call for equity and inclusion 65-66 Download
Oral microbiome research – working in partnership with Indigenous Australian communities 67-69 Download
A Critical Understanding of Inclusion in Oral Microbiome Research through the Lens of Racial Capitalism 70-74 Download
Oral microbiome research from a public health perspective and implications for oral health 75-82 Download
Commercializing equitable, accessible oral microbiome transplantation therapy 83-88 Download


Online (Single user only)
Institution Online (IP address validation)

Back issues may be obtained from the publisher

Consider recommending subscription to your institution's library

You can view Open Access papers without a subscription.