March 2015

Volume 32, Issue 1

The incidence and nature of complaints against dentists for the treatment of children in Israel from 1992–2011

Authors: M. Moskovitz N. Tickotsky T. Frenke N. Givol
doi: 10.1922/CDH_3453Moskovitz04


The incidence and nature of complaints against dentists for the treatment of children in Israel from 1992–2011 N. Givol, T. Frenke, N. Tickotsky and M. Moskovitz Objectives: Medical literature lacks information about complaints against dentists who treat children. The present study aimed to evaluate the reports filed to Medical Consultant International (MCI) regarding paediatric dentistry in 1992–2011. Basic research design: Most dentists in Israel (85%) are obliged by their professional liability insurance policy to report adverse events to MCI. Reports were analysed using a structured form that included demographic details of the treating dentist, patients and parents, type of treatment, the result and the dentist’s attitude. MCI dental consultants’ decisions were evaluated by two specialists in paediatric dentistry. Results: The number of complaints per year is increasing. Complaints involved maltreatment (33%), case mismanagement (25%) and complications that required additional treatment (26%). Communication was problematic in 60% of cases. Only 16.7% of complaints developed into an actual lawsuit. Most complaints were against female general practitioners and against dentists who worked in community dental clinics located in peripheral areas. Treating permanent teeth increased to 3.6 times the probability of developing into a lawsuit. 59% of event records had missing data. Seventy-five percent of the cases rose from elective treatments while 25% concerned emergency treatments. One third of the cases required additional treatment in a hospital i.e. abscess drainage, foreign body swallowing or other physical damages. Conclusions: Better case selection and documentation, better training of dentists who treat children and more appropriate attitude toward patients and parents, are likely to reduce the number of complaints. Key words: risk management, insurance, malpractice, pediatric dentistry, liability, Israel


Other articles in this issue

Article Pages Access
Editorial 2-3 Download
Tackling a dry mouth: an oral health intervention for Sjögren’s sufferers 5-7 Download
Fractional Urinary Fluoride Excretion (FUFE) of 3-4 year children in the Gaza Strip 8-15 Download
The relationship between tooth loss and psychological factors 16-19 Download
Comparing lifecourse models of social class and adult oral health using the 1958 National Child Development Study 20-25 Download
Socioeconomic inequalities in oral health among adults in Tehran, Iran 26-31 Download
Barriers to providing oral health care to pre-school children– differences between paediatric dentists’ and general dental practitioners’ beliefs 32-38 Download
Health economic analyses of domiciliary dental care and care at fixed clinics for elderly nursing home residents in Sweden 39-43 Download
School-based intervention for improving the oral health of children in southern Thailand 44-50 Download
Tooth brushing among 11- to 15-year-olds in Denmark: combined effect of social class and migration status. 51-55 Download
The incidence and nature of complaints against dentists for the treatment of children in Israel from 1992–2011 56-59 Download
Treatment provided in the Public Dental Service in Finland in 2009 60-64 Download


Online (Single user only)
Institution Online (IP address validation)

Back issues may be obtained from the publisher

Consider recommending subscription to your institution's library

You can view Open Access papers without a subscription.