June 2019

Volume 36, Issue 2

Dental Public Health in Action - Patient and professional engagement in the procurement of dental services

Authors: Desmond Wright Kelly Nizzer John Catchpole Charlotte Klass Aditi Mondkar
doi: 10.1922/CDH_4402Wright04


Objective: To describe the process of patient and professional engagement in the procurement of a specialist dental service. Stakeholder engagement is the practice of interacting with, and infl uencing, project stakeholders to the overall benefi t of the project and its advocates. The successful completion of a project usually depends on how the stakeholders view it. Their requirements, expectations, perceptions, personal agendas and concerns will infl uence the project, shape what success looks like, and impact the outcomes that can be achieved. An engagement working group developed a work plan and communications strategy. Following initial scoping the engagement method and resources were developed. Engagement included patient and dentist questionnaires, interviews with specialists and hospital consultants, briefi ng papers and market engagement workshops. Outcome: Feedback from stakeholders provided reassurance of good access and quality, with 98% of patients expressing satisfaction with their overall treatment. Challenges included communication and administrative support. Learning points were diffusion of tension, developing a relationship based on trust, ensuring that stakeholder views are seen to be included in decision making and that there is fl exibility in the engagement process. Conclusions: Good stakeholder engagement with an effective communications strategy is important in the procurement of dental services. Stakeholder engagement should aim to inform, involve, consult, collaborate and empower. Keywords: Stakeholder engagement, dental commissioning


Other articles in this issue

Article Pages Access
Editorial - How soon is soon enough? The challenge of implementing behaviours conducive to good oral health in at-risk infants and toddlers 89-90 Download
Dental Public Health in Action - Patient and professional engagement in the procurement of dental services 91-94 Download
A qualitative study on the oral health of humanitarian migrants in Canada 95-100 Download
What influences use of dental services by the Korean disabled people? The role of perceived barriers in dental care system 101-105 Download
In-school toothbrushing programs in Aboriginal communities in New South Wales, Australia: A thematic analysis of teachers’ perspectives 106-110 Download
Relationship between Caregivers’ Oral Health Literacy and their Child’s Caries Experience 111-117 Download
What evidence do economic evaluations in dental care provide? A scoping review 118-125 Download
The Effectiveness of Reform in the Dental Health Systems of Transitional Countries: The Case of Montenegro Health Reform (pilot study) 126-130 Download
Costs of dental care and its financial impacts on patients in a population with low availability of services 131-136 Download
Identifying the barriers and facilitators for homeless people to achieve good oral health 137-142 Download
Comparison of two measures to determine the oral health-related quality of life in elders with periodontal disease 143-149 Download
Transnational corporations and oral health inequalities; an introduction 151-151 Download
Political economy, trade relations and health inequalities: lessons from general health 152-156 Download
Transnational corporations and oral health: examples from the sugar industry 157-162 Download
The Transnational Tobacco Industry and Oral Health 163-168 Download
Transnational corporations, oral health and human agency: a sociological perspective 169-174 Download


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