September 2021

Volume 38, Issue 3

Dental Public Health in Action: Utilising a telephone triage system to run an Urgent Dental Care Hub during the COVID-19 pandemic

Authors: Serena Amin Khaleda Zaheer Michelle De Souza
doi: 10.1922/CDH_00023Amin04


This paper aims to explore the outcome of a telephone triage system used by different team members to run an Urgent Dental Care Hub (UDCH) during the first wave of the COVID-19 pandemic. It will also look at the adjustments made to the system because of the challenges faced. Data were collected from the telephone triage proforma and clinical notes of patients that were triaged from 2nd April to 10th June 2020. With 65% of telephone triaged and accepted patients receiving definitive treatment that alleviated the presenting complaint, the value of telephone triage is highlighted in streamlining an urgent dental care service during a viral pandemic. Public health competencies being illustrated: • Dental public health intelligence • Developing and monitoring quality dental services Keywords: Urgent Dental Care, Dentist, Telemedicine, Emergency Service


Other articles in this issue

Article Pages Access
EADPH Congress 2021 Abstract Presentations 0-0 Download
Editorial: Community Water fluoridation 158-160 Download
Dental Public Health in Action: Utilising a telephone triage system to run an Urgent Dental Care Hub during the COVID-19 pandemic 161-164 Download
Older Patients’ Views of Oral Health Care and Factors which Facilitate or Obstruct Regular Access to Dental Care-Services: A Qualitative Systematic Review 165-171 £10 single article
Is Malocclusion Associated with Dental Caries among Children and Adolescents in the Permanent dentition? A Systematic Review 172-177 £10 single article
Risk factors for developmental defects of enamel in children from southeastern Brazil 178-181 £10 single article
Professional dental care provision systems for persons with disabilities by prefecture in Japan 182-186 £10 single article
Street-level implementers of population-based oral health policies: the case of water fluoridation supply in Brazil’s small towns 187-191 £10 single article
Socioeconomic inequalities and temporomandibular joint disorders in adolescents: contributions from a Maranhão cohort 192-197 £10 single article
A scoping review of the roles, training, and impact of community health workers in oral health 198-208 Download
Impact of cancelled General Anaesthetic dental extraction appointments on children due to the COVID-19 pandemic 209-214 £10 single article
School Teachers’ Knowledge and Attitudes about the Emergency Management of Traumatic Dental Injuries in Turkey 215-219 £10 single article
Letter to the Editor 220-220 £10 single article


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